FAQs

Frequently Asked Questions

General

1. Who can use Media Studio's services?

Graphics/posters

1. What are the dimensions of A0 paper? (all paper sizes given)
2. How do I save my document as a PDF?
3. Can I have a proof copy?
4. Logos and usage
5. How do I change the Page Setup In PowerPoint
6. What is Encapsulation

Audio visual / IT

1. Can I borrow a Data Projector?
2. Can I borrow a laptop?
3. Can I borrow or buy a laser pointer?
4. Can I borrow a conference phone
5. I need internet access on my laptop during my meeting
6. Can I connect a Mac/Ipad to the data projector or AV system in the room
7. Is there Wi-Fi access in the hospital or Clinical School meeting rooms?

Room Bookings

1. How do I book a meeting room?
2. Do you have the directions to meeting rooms?
3. What is the earliest and latest times I can have a meeting?

General

1. Who can use Media Studio's services?

Our services are primarily for staff on the Cambridge University Hospital site 

We also do work for individuals who are not members of staff or who want work done for themselves.

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Graphics/posters

1. What are the dimensions of A0 paper? (all paper sizes given)

Here are the most common 'A' sizes of paper used:

  • A0 = 841 x 1189mm (33.11 x 46.81")
  • A1 = 594 x 841mm (23.39 x 33.11")
  • A2 = 420 x 594mm (16.54 x 23.39")
  • A3 = 297 x 420mm (11.69 x 16.54")
  • A4 = 210 x 297mm (8.27 x 11.69")

These can be compared easily by viewing the ISO A Paper Sizes.pdf

Recommended reading:

 ISO A Paper Sizes.pdf

 

Graphic Design Studio

 

Printing & Binding


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2. How do I save my document as a PDF?

If you are using Microsoft Office 2007 or later you can simply go to the FILE menu and choose SAVE AS and select PDF.

Other software packages may have a similar option.

The best alternative is a freely available package for creating PDF documents from any other document called PDFcreator which is available here:

http://www.pdfforge.org/


When installed you will have a new printer installed on your PC.

To save your document as a PDF you simply OPEN your document as normal and select PRINT from the FILE menu
then change the printer to 'PDFcreator', then PRINT.

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3. Can I have a proof copy?

If we are doing a poster for you then we offer a File Check & Proof service - click for details.

We also can do a proof copy of any other work we are doing:

If it is part of graphic design work we are doing for you or is photocopy quality then there is no charge for this.

If it is on non standard paper or involves some preparation time there may be a charge.

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4. Logos and usage

Cambridge University Hospitals - see this page on the Connect intranet (CUH staff only): Corporate identity manual

University of Cambridge - see this page: Standard identifiers

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5. How do I change the page size in PowerPoint

We have help guides for various versions of PowerPoint, see PowerPoint Page Size Setup (this is Step 2 of our Step By Step Guide)

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6. What is encapsulation?

This process covers the paper both sides with clear plastic.  This is trimmed to around 5mm over the edge of the paper to seal it.

Encapsulation is perfect for products which you want to look smart, need extra protection from wear and tear or need to be wiped clean.

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Audio visual / IT

1. Can I borrow a data projector?

Yes, please book one using the Audio Visual Equipment Request form
There is no charge for this service.

Recommended reading:

 Factsheet - Powerpoint_Design_for_Presentations.pdf

 

 Factsheet - Troubleshooting_Powerpoint_&_Data_Projection.pdf

 

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2. Can I borrow a laptop?

Yes, to request one please use the Audio Visual Equipment Request form.
There is a charge for this service.

Please note our laptop is not configured for network or internet use, only for presentations using Powerpoint

For a complete list of all available services see Audio Visual Services

Recommended reading:

Factsheet - Powerpoint_Design_for_Presentations_12.pdf

 

 Factsheet - Troubleshooting_Powerpoint_&_Data_Projection_12.pdf

 

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3. Can I borrow or buy a laser pointer?

We sell laser pointers and presenter controllers but unfortunately we don't lend them out.

For a complete list of all available equipment & services see Audio Visual Services

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4. Can I borrow a conference phone?

Yes we have one, there is no hire charge. for more info see Audio Visual Services > Loan Equipment

 

If ours is unavailable then please contact the Estates department on Ext: 2696 as they also have one.

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5. I need internet access on my laptop during my meeting

If there is a network socket free in the room you are using then you may be able to use it to access the internet, this is best done before the day of your meeting:

Connecting to a University network socket:

  1. You will need to contact the Clinical School IT dept:
    Tel: 01223 336261   
    email: cscs-helpdesk@medschl.cam.ac.uk
    or visit them on the first floor in the Clinical School, through the library.

Connecting to an Addenbrooke's Hospital network socket:
This will only work if you have a Trust (Addenbrooke's) laptop, other devices are not permitted on the network and will not be able to establish a working connection.

Any further questions should be directed to the Addenbrooke's IT Dept: 01223 216757 (or hospital ext 2757)

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6. Can I connect a Mac/iPad to the data projector or AV system in the room?

This is not a problem provided you bring an adaptor to connect your Mac/iPad the VGA cable in the room.

  • A4 = 210 x 297mm (8.27 x 11.69")
  • These can be compared easily by viewing the ISO A Paper Sizes.pdf

    Recommended reading:

     ISO A Paper Sizes.pdf

     

    Graphic Design Studio

     

    Printing & Binding


    Back to Top of Page

     

    2. How do I save my document as a PDF?

    If you are using Microsoft Office 2007 or later you can simply go to the FILE menu and choose SAVE AS and select PDF.

    Other software packages may have a similar option.

    The best alternative is a freely available package for creating PDF documents from any other document called PDFcreator which is available here:

    http://www.pdfforge.org/


    When installed you will have a new printer installed on your PC.

    To save your document as a PDF you simply OPEN your document as normal and select PRINT from the FILE menu
    then change the printer to 'PDFcreator', then PRINT.

    Back to Top of Page

     

    3. Can I have a proof copy?

    If we are doing a poster for you then we offer a File Check & Proof service - click for details.

    We also can do a proof copy of any other work we are doing:

    If it is part of graphic design work we are doing for you or is photocopy quality then there is no charge for this.

    If it is on non standard paper or involves some preparation time there may be a charge.

    Back to Top of Page

     

    4. Logos and usage

    Cambridge University Hospitals - see this page on the Connect intranet (CUH staff only): Corporate identity manual

    University of Cambridge - see this page: Standard identifiers

    Back to Top of Page

     

    5. How do I change the page size in PowerPoint

    We have help guides for various versions of PowerPoint, see PowerPoint Page Size Setup (this is Step 2 of our Step By Step Guide)

    Back to Top of Page

     

    6. What is encapsulation?

    This process covers the paper both sides with clear plastic.  This is trimmed to around 5mm over the edge of the paper to seal it.

    Encapsulation is perfect for products which you want to look smart, need extra protection from wear and tear or need to be wiped clean.

    Back to Top of Page

     

    Audio visual / IT

    1. Can I borrow a data projector?

    Yes, please book one using the Audio Visual Equipment Request form
    There is no charge for this service.

    Recommended reading:

     Factsheet - Powerpoint_Design_for_Presentations.pdf

     

     Factsheet - Troubleshooting_Powerpoint_&_Data_Projection.pdf

     

    Back to Top of Page

     

    2. Can I borrow a laptop?

    Yes, to request one please use the Audio Visual Equipment Request form.
    There is a charge for this service.

    Please note our laptop is not configured for network or internet use, only for presentations using Powerpoint

    For a complete list of all available services see Audio Visual Services

    Recommended reading:

    Factsheet - Powerpoint_Design_for_Presentations_12.pdf

     

     Factsheet - Troubleshooting_Powerpoint_&_Data_Projection_12.pdf

     

    Back to Top of Page

     

    3. Can I borrow or buy a laser pointer?

    We sell laser pointers and presenter controllers but unfortunately we don't lend them out.

    For a complete list of all available equipment & services see Audio Visual Services

    Back to Top of Page

     

    4. Can I borrow a conference phone?

    Yes we have one, there is no hire charge. for more info see Audio Visual Services > Loan Equipment

     

    If ours is unavailable then please contact the Estates department on Ext: 2696 as they also have one.

    Back to Top of Page

     

    5. I need internet access on my laptop during my meeting

    If there is a network socket free in the room you are using then you may be able to use it to access the internet, this is best done before the day of your meeting:

    Connecting to a University network socket:

    1. You will need to contact the Clinical School IT dept:
      Tel: 01223 336261   
      email: cscs-helpdesk@medschl.cam.ac.uk
      or visit them on the first floor in the Clinical School, through the library.

    Connecting to an Addenbrooke's Hospital network socket:
    This will only work if you have a Trust (Addenbrooke's) laptop, other devices are not permitted on the network and will not be able to establish a working connection.

    Any further questions should be directed to the Addenbrooke's IT Dept: 01223 216757 (or hospital ext 2757)

    Back to Top of Page

     

    6. Can I connect a Mac/iPad to the data projector or AV system in the room?

    This is not a problem provided you bring an adaptor to connect your Mac/iPad the VGA cable in the room.


    VGA cable connection in seminar rooms

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    7. Is there Wi-Fi access in the hospital or Clinical School meeting rooms?

    Hospital meeting rooms
    Wi-Fi is only configured for users of the EPIC (e-hospital) system only. Wi-Fi is not available for other users.

    Clinical School meeting rooms
    There is Wi-Fi available for account holders – it is possible to setup a guest account, but this will need to be done before the day of your meeting. 
    For full details on the Clinical School wireless network Click here

    Concourse
    There is Wi-Fi access available in the concourse which is free to use.

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    Room Bookings

    1. How do I book a meeting room?

    Meeting rooms are booked through the Room Booking Service this can all be done on line so you can see the current availability of our rooms.

    If you wish to book a video conference please see the Video Conferencing page.

    Recommended reading:

     

     Factsheet - RoomBookings.pdf

     

     

     

     

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    2. Do you have the directions to meeting rooms?

    Yes, see the Directions to Meeting Rooms page

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    3. What are the earliest and latest times I can have a meeting?

    The only real limitation is the Clinical School & Clifford Allbutt buildings due to the opening hours:

    Clinical School Building

    Days

    Meeting start

    Meeting finish

    Mon-Fri

    0830

    2000

    Sat

    09:30

    16:30

    Sun

    Closed

     

    Clifford Allbutt Building

    Rooms

    Days

    Meeting start

    Meeting finish

    Clifford
    Allbutt
    LT

    Mon-Fri

    09:30

    16:30

    Sat

    Closed

    Sun

    Closed


    Hospital meeting rooms
    These can be used earlier and later, although you may need to contact security if the rooms are locked, the number for them is on most of the meeting room doors, ext 6606.

    * Please don't forget that all meeting rooms are booked through the Room Booking Service

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